City of Worcester, MA in the winter

Benchmarking Government Performance in Worcester - Municipal and Neighborhood Services - Reports

These reports analyze government operations and recommend potential for higher effectiveness and efficiency. They also measure government performance over time striving to improve fiscal and managerial responsibility.

Reports, articles and forms are available as a PDF downloadPDF icon, unless otherwise noted. Click here to download the free Adobe Reader application.

2011 Reports

Benchmarking Municipal and Neighborhood Services in Worcester: 2011

This report describes the performance of several municipal agencies including the Department of Public Works and Parks, the Department of Inspectional Services, and the Worcester Public Library, as well as measuring residents' level of civic engagement.

2010 Reports

Benchmarking Municipal and Neighborhood Services in Worcester: 2010

This report describes the performance of several municipal agencies including the Department of Public Works and Parks, the Department of Inspectional Services, and the Worcester Public Library, as well as measuring residents' level of civic engagement.

2007 Reports

Benchmarking Municipal and Neighborhood Services in Worcester: 2007

Sixth annual report describing the performance of several municipal agencies including the Department of Public Works and Parks, the Divisions of Housing and Code Enforcement, and the Worcester Public Library, as well as measuring residents' level of civic engagement.

2006 Reports

Benchmarking Municipal and Neighborhood Services in Worcester: 2006

Fifth annual report describing the performance of several municipal agencies including the Department of Public Works and Parks, Division of Code Enforcement, and the Worcester Public Library, as well as measuring residents' level of civic engagement.

2005 Reports

Benchmarking Municipal & Neighborhood Services: 2005

Fourth annual report benchmarking municipal and neighborhood services.

2004 Reports

Benchmarking Municipal & Neighborhood Services: 2004

Third annual report benchmarking municipal and neighborhood services.

2003 Reports

Benchmarking Municipal and Neighborhood Services

Second annual report benchmarking municipal and neighborhood services.

2002 Reports

Benchmarking Municipal and Neighborhood Services

Data related to a variety of City services including those provided by the Department of Public Works, the Department of Parks, Recreation, and Cemetery, and the Worcester Public Library.

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