Benchmarking Government Performance in Worcester - Municipal and Neighborhood Services - Reports
These reports analyze government operations and recommend potential for higher effectiveness and efficiency. They also measure government performance over time striving to improve fiscal and managerial responsibility.
Reports, articles and forms are available as a PDF download
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2011 Reports
Benchmarking Municipal and Neighborhood Services in Worcester: 2011
This report describes the performance of several municipal agencies including the Department of Public Works and Parks, the Department of Inspectional Services, and the Worcester Public Library, as well as measuring residents' level of civic engagement.
2010 Reports
Benchmarking Municipal and Neighborhood Services in Worcester: 2010
This report describes the performance of several municipal agencies including the Department of Public Works and Parks, the Department of Inspectional Services, and the Worcester Public Library, as well as measuring residents' level of civic engagement.
2007 Reports
Benchmarking Municipal and Neighborhood Services in Worcester: 2007
Sixth annual report describing the performance of several municipal agencies including the Department of Public Works and Parks, the Divisions of Housing and Code Enforcement, and the Worcester Public Library, as well as measuring residents' level of civic engagement.
2006 Reports
Benchmarking Municipal and Neighborhood Services in Worcester: 2006
Fifth annual report describing the performance of several municipal agencies including the Department of Public Works and Parks, Division of Code Enforcement, and the Worcester Public Library, as well as measuring residents' level of civic engagement.
2005 Reports
Benchmarking Municipal & Neighborhood Services: 2005
Fourth annual report benchmarking municipal and neighborhood services.
2004 Reports
Benchmarking Municipal & Neighborhood Services: 2004
Third annual report benchmarking municipal and neighborhood services.
2003 Reports
Benchmarking Municipal and Neighborhood Services
Second annual report benchmarking municipal and neighborhood services.
2002 Reports
Benchmarking Municipal and Neighborhood Services
Data related to a variety of City services including those provided by the Department of Public Works, the Department of Parks, Recreation, and Cemetery, and the Worcester Public Library.