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Municipal Services & Operations

  • Municipal Services & Operations,Reports

    Overdue for Civilian Oversight

    The Worcester Regional Research Bureau recommends that the City of Worcester establish a civilian oversight entity to strengthen accountability and rebuild public trust. Civilian oversight does not by itself guarantee changes in problematic practices; however, it ensures that violations of law or residents’ rights are brought into the open, creating an essential layer of accountability, transparency, and democratic governance.

    October 14, 2025
  • Brief,Municipal Services & Operations,Reports

    Bureau Brief—Trash, Recycling, and Yard Waste Removal

    From 1872 to 1932, trash removal in Worcester was the responsibility of over 8,000 pigs eating 10 tons of trash per day at the nation’s largest municipal piggery. Smell complaints ultimately forced the city to shut down the piggery and build an incinerator.

    November 26, 2018
  • Municipal Services & Operations,Reports

    Tracking City Equipment: How Expanded GPS Monitoring Could Benefit Worcester

    The Research Bureau is pleased to present its latest report: Tracking City Equipment: How Expanded GPS Monitoring Could Benefit Worcester.

    October 30, 2018
  • Municipal Services & Operations,Reports

    The Community Preservation Act

    The Massachusetts Community Preservation Act (CPA) authorizes municipalities to apply a surcharge on property taxes to generate funds for open space, historic preservation, affordable housing, and outdoor recreation.

    June 22, 2018
  • Municipal Services & Operations,Reports

    To Protect Lives and Property: The Role of the Worcester Fire Department in Emergency Medical Services

    The Research Bureau is pleased to present its latest report To Protect Lives and Property: The Role of the Worcester Fire Department in Emergency Medical Services. The job of a firefighter has changed dramatically since the Worcester Fire Department (WFD) was established in 1835.

    February 13, 2018
  • Brief,Municipal Services & Operations,Reports

    Bureau Brief – Urban Design

    A well-designed city, or district within a city, draws residents and visitors into public spaces, building community and supporting businesses and economic development. Many cities recognize the value of good design, but their degree of commitment and capacity for planning and regulation, as well as the level of community concern and participation, vary greatly.

    September 18, 2017
  • Municipal Services & Operations,Reports

    “How Am I Doing?” Municipal Employee Performance Evaluations

    This report explores national studies and local practices, resulting in a series of recommendations for Greater Worcester cities and towns on the adoption and implementation of an employee evaluation system.

    July 10, 2017
  • Municipal Services & Operations,Reports

    Other Post-Employment Benefits (OPEB): Holding Government Liable

    In Massachusetts, state and local government retirees are eligible for pension and other post-employment benefits (OPEB), such as health care. Since these obligations are accrued daily but not due for decades in some cases, policymakers discount the cost and ultimately push the expense onto future generations.

    February 28, 2017
  • Municipal Services & Operations,Reports

    Parking in Worcester: Left by the Curb

    With over 5,000 public parking spaces in Downtown Worcester, parking - and its location, condition, design, and cost - is an important concern of municipal government. Parking in Worcester: Left by the Curb urges the City to elevate the discussion of parking by creating a Parking Division that reports directly to the Commissioner of Public Works & Parks.

    June 30, 2016
  • Brief,Municipal Services & Operations,Reports

    Bureau Brief—Open Government in Massachusetts

    In honor of Sunshine Week, The Research Bureau offers a brief overview of public access to government in Massachusetts and considerations for improvement.

    March 21, 2016
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Worcester Regional Research Bureau

The Research Bureau serves the public interest of Greater Worcester by conducting independent, non-partisan research and analysis of public policy issues to promote informed public debate and decision-making.

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  • Home
  • About
    • Mission and History
    • Board of Directors
    • Staff
    • Annual Reports
    • Donate
      • Support / Sponsorship Opportunities
      • Sponsors and Contributors
  • Research
    • Research & Reports
    • Visualizations
    • Worcester Almanac
      • 2025
      • 2024
      • 2023
      • 2022
      • 2021
      • 2020
  • News & Events
    • News
    • Events & Forums
    • Annual Meetings
    • Thomas S. Green Public Service Awards
    • Isaiah Thomas Awards
  • Contact
    • Contact Us
    • Submit Your Idea
Recent Reports
  • Public Education,Reports

    Understanding Your Neighborhood Schools: 2026

  • Economic Development,Reports

    Mapping the Next Opportunity: Worcester County’s OZ Choices

  • Brief,Economic Development,Reports

    Raising Housing: Understanding the Affordable Housing Crisis in Worcester

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