Annual survey of citizen satisfaction with municipal services.

Analyzes the City of Worcester's cable contract with Charter Communications and examines cable licenses in 14 other cities.

Fifth report describing the performance of several municipal agencies including the Department of Public Works and Parks, Division of Code Enforcement, and the Worcester Public Library, as well as measuring residents' level of civic engagement.

Annual survey of citizen satisfaction with municipal services.

At the request of the Worcester City Council, The Research Bureau prepared a study on the advantages and disadvantages of organizing public safety functions into a consolidated department of public safety.

Examines the impact of siting minimally-supervised residential programs for those with substance abuse problems in residential neighborhoods.

Fourth annual report benchmarking municipal and neighborhood services.

Compares Worcester's municipal health benefits with towns in the Worcester vicinity, 28 larger cities and towns in Massachusetts, regional and national averages, and data from private employers.

Third annual survey of citizen satisfaction with municipal services.

This report discusses the 2004 Worcester firefighters' arbitration award, the financial implications for the City of Worcester, and the options available.