Third annual report benchmarking municipal and neighborhood services.

Possible privatization of Hope Cemetery or its operations is examined.

This presents the full data from the 2003 CCPM survey of Worcester residents regarding their satisfaction with municipal services and includes comparisons with data from previous years.

Second annual report benchmarking municipal and neighborhood services.

Discusses the various kinds of fees and charges for municipal services, their proper use, and the methods for calculating them.

Analysis of how the adoption of CompStat and CitiStat, two municipal management programs, in Worcester could lead to improved performance of municipal agencies and increased accountability.

This presents the full data from the 2002 CCPM survey of Worcester residents regarding their satisfaction with municipal services and includes comparisons with data from previous years.

Data related to a variety of City services including those provided by the Department of Public Works, the Department of Parks, Recreation, and Cemetery, and the Worcester Public Library.

Examines the recently released 2000 Census data for Worcester and the surrounding region.

A review of municipal employee health benefit contributions paid by municipalities across the Commonwealth.