Complaint process is clear

Full and original article posted on Telegram & Gazette


The report, “Benchmarking Public Safety in Worcester,” authored by The Research Bureau, generated an article by a columnist and a letter to the editor by the head of the local American Civil Liberties Union. Both of these published commentaries had factually inaccurate information.

The Worcester Telegram & Gazette reported that a citizen complaint form “is not explicit on whether you can mail the complaint, or whether you have to take it in personally” (“City police misconduct near zero,” Clive McFarlane, Aug. 2). This statement is false. In the bottom right-hand corner of the Worcester Police Department citizen complaint form it states in bold letters: “Please return completed form to: Worcester Police Department, Bureau of Professional Standards, 9-11 Lincoln Square, Worcester, MA.” Included are telephone and fax numbers.

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